Frequently Asked Questions

TECHNICAL HELP

Q. Why does www.Bolts5050.com require my location and/or why am I receiving the following prompt: "https://tblightning.bump5050.com would like to use your current location?"
Your current location is required to confirm eligibility. The raffle will be offered throughout the State of Florida, except for the following counties: De Soto, Charlotte, Glades, Okeechobee, Indian River, Saint Lucie, Martin, Lee, Hendry, Palm Beach, Collier, Broward, Monroe, and Miami-Dade (the "Raffle Area"). Void outside the raffle Area and where prohibited by law, rule, or regulation.

Q. What if I already selected "Don't Allow"?
Reloading the page should cause you to be prompted to share your location again. If you have specified that you never want to share your location, you will need to go into your settings to allow. See below for instructions.

Q. What if I receive the following prompt: "You must allow your browser to share you location to purchase tickets, Please click "OK" to reload this page, then be sure to allow your browser to share your location to share your location when prompted"?
The browser should reload the page and ask you to share location upon loading. Note: In some browsers, the popup may say "close" instead of "OK"

Q. I entered the incorrect email and did not print my tickets, how can I get my tickets resent?
Please go to the Contact page and request that the raffle Manager email you your tickets.

Q: What if I can not purchase tickets on tblightning.bump5050.com due to Location issues?
You may have told your browser to never share your location. You need to change that setting to allow sale.

For iOS devices:
1) Go to the Settings App.
2) Go to Privacy.
3) Go into Location Services.
4) Ensure "Location Services" are on.
5) Scroll down and click "Safari Websites."
6) Make sure that Allow Location Access is set to "While Using the App."
Chrome has the same setting if you are using that instead.

For Android (though this may vary by version):
1) Go to Settings App.
2) Go to Location and make sure that it is on.
3) Go back to previous screen and go to Apps.
4) Go to Chrome.
5) Click Permissions.
6) Ensure that Location is enabled.

Note: If still experiencing problems, go to a maps app and see where it places you.


GENERAL QUESTIONS

Q. Where does the other half of the total pot go?
For more information about where the Lightning Foundation donates to, visit our proceeds page.

Q. Do I need to be present to win?
No. However, you have 10 days to claim the prize. For more information on the rules, please check out the rules page.

Q. Where can I find the winning number?
The winning number will be announced Lightning Vision at each home game during the 3rd period and posted at guest services at section 101, as well as online on our Winners Page.

Q. If I have the winning ticket, how do I claim the prize?
If you have the winning number and are still at Amalie arena during the game, you may head to guest services at section 101.
If you have left the arena, and would like to claim your prize, you can use the contact us form and to send us an email.